New Patients · Austin, TX
No mystery bills, no being rushed out the door. Here's exactly what happens between the day you call and the day you leave with a plan - most new patients are seen the same week, medical or cosmetic.
How It Works
Four steps, an unhurried visit with a board-certified dermatologist, and a clear plan at the end. That’s the whole process.
Call the office or use the online form and tell us whether you’re coming for medical care (a skin check, a mole, acne, or eczema) or a cosmetic consult. Most new patients are seen the same week, and we hold urgent slots for anything that’s changing fast.
We email a secure link to your health history, medication list, and consent forms. Doing them at home takes about ten minutes - if you’d rather not, arrive 15 minutes early and the front desk will get you set up on a tablet.
For a full-body screening, plan on 20–30 minutes with Dr. Whitfield examining your skin head to toe with dermoscopy. Cosmetic consults start with your goals, then a treatment map - never a hard sell. Any biopsy that’s warranted is usually done the same day.
You leave knowing what we found, what we’re watching, and when to come back. Pathology results are called back by a real person, not buried in a portal, and any prescriptions are sent to your pharmacy before you reach the parking lot.
New Patient FAQ
No referral needed. You can book an annual skin check, a mole evaluation, or a cosmetic consult directly with us. Most PPO plans cover a yearly screening as preventive care, and we verify your specific benefits before your visit so there are no billing surprises.
Usually the same week. If you have a spot that’s bleeding, growing, or changing quickly, tell us when you call - we reserve urgent slots every day for exactly that, and new patients can use them.
Plan for about 30 minutes door to door. A full-body screening with Dr. Whitfield runs 20–30 minutes, longer than a follow-up because we’re building your baseline and documenting every mole worth watching. Arriving with your forms done online keeps the front-desk portion to a few minutes.
Yes - that’s the whole point of Solstice. The same team that does your skin checks also does your Botox, filler, and laser, so your cosmetic provider knows your full skin history. Many patients book a screening and a cosmetic consult back to back.
You’re still welcome. Cosmetic treatments are self-pay for everyone, with flat published pricing. For medical visits without insurance, we offer transparent self-pay rates - ask the front desk when you book and we’ll quote you before your appointment.
Sign one release form and we request your records - including prior pathology and biopsy reports - directly from your previous provider. If you have copies, bring them or upload them through the portal link we email you. We’ll proceed with your first visit either way.
Still have a question? Call (512) 555-0187 and a real person will pick up.
New patients are welcome for both medical and cosmetic care - most seen the same week.
Book My First Visit →Bring your ID and insurance card · Forms arrive by email so check-in takes minutes
